Engagement is often regarded as the silver bullet in individual and organizational performance, whether we are talking about families, small office teams, government staffs or international businesses.
If people aren’t engaged in what they are doing — whether it’s homework, building widgets, selling and servicing clients or negotiating world peace — performance suffers.
That’s why parents lay awake at night wondering how to get their teenagers to care more about the quality of their school work. That’s also why organizational leaders read books, scan the web, hold staff...
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